QUESTIONS

Q: Why did Brightcove change its plans on hosting PLAY 2020?

A: The safety of our customers, partners, employees, and community is of utmost importance to us, and due to the global COVID-19 pandemic, the PLAY event will not have a physical component at the Boston Encore this year. Instead, we will evolve and launch PLAY TV, an innovative, over-the-top streaming experience with the most, must-watch content focused on video.

 

Q: How do I cancel my registration?

A: You can either cancel your registration and be refunded or you can defer your registration to the PLAY 2021 event. Please contact registration@garnishevent.com to confirm how you would like to proceed by March 25, 2020. After that date, if we have not received a response we will automatically refund the registration fees.

 

Q: How do I cancel my hotel room reservation at the Encore?

A: All hotel reservations made in the group room block have been automatically canceled. Any deposits will be fully refunded.

 

Q: Will PLAY be moving any content to an online platform?

A: The PLAY 2020 event will evolve to PLAY TV, an innovative, over the top streaming experience with the most, must-watch content focused on video. This new video experience will showcase Brightcove technology, industry-leading thought leaders, and inspiring keynote speakers. Launching in May, viewers will be able to stream the content globally, on mobile devices, and the web.

 

Q: How do I register for PLAY TV?

A: You can sign up here.

 

Q: Is there a cost to participate in PLAY TV?

A: No, the PLAY TV app experience and content is free.

 

Q: I’m a speaker for PLAY 2020, what happens now?

A: We would still like you to participate in PLAY TV. If you are a customer speaker please contact lchlala@brightcove.com; if you are an industry speaker or employee speaker please contact cferguson@brightcove.com.

 

Q: I’m a sponsor for PLAY 2020, what happens now?

A: Please contact cferguson@brightcove.com to discuss sponsorship options.

 

Q: Are there plans to host an in person PLAY 2021 event?

A: Yes, we plan to resume the on-site component of PLAY in 2021.

 

Q: Who can I contact for questions not covered on this list?

A: Please contact registration@garnishevent.com for any other questions.