Q: Why did Brightcove change its plans on hosting PLAY 2020?

A: The safety of our customers, partners, employees, and community is of utmost importance to us, and due to the global COVID-19 pandemic, the PLAY event will not have a physical component at the Boston Encore this year. Instead, we will evolve and launch PLAY TV, an innovative, over-the-top streaming experience with the most, must-watch content focused on video.


Q: If I had registered for the live PLAY 2020 event, how do I cancel my registration?

A: All paid registrations for PLAY 2020 have been refunded or transferred, upon request, to the PLAY 2021 event. If you have any questions, please contact  If you have questions about access to PLAY TV, please email


Q: How do I cancel my hotel room reservation at the Encore?

A: All hotel reservations made in the group room block have been automatically canceled. Any deposits will be fully refunded.


Q: Will PLAY be moving any content to an online platform?

A: The PLAY 2020 event will evolve to PLAY TV, an innovative, over the top streaming experience with the most, must-watch content focused on video. This new video experience will showcase Brightcove technology, industry-leading thought leaders, and inspiring keynote speakers. Launching May 18 at 9 AM ET, viewers will be able to stream the content globally, on mobile devices, and the web.


Q: How do I register for PLAY TV?

A: You can sign up here.


Q: Is there a cost to participate in PLAY TV?

A: No, the PLAY TV app experience and content is free.


Q: I’m a speaker for PLAY 2020, what happens now?

A: We would still like you to participate in PLAY TV. If you are a customer speaker please contact; if you are an industry speaker or employee speaker please contact


Q: I’m a sponsor for PLAY 2020, what happens now?

A: Please contact to discuss sponsorship options.


Q: Are there plans to host an in person PLAY 2021 event?

A: Yes, we plan to resume the on-site component of PLAY in 2021.


Q: Who can I contact for questions not covered on this list?

A: Please contact for any other questions.